Marathon runners obsess over their socks and shoes - because to outdo their past performance, they need to take advantage of everything at their disposal. Successfully transforming your enterprise with Salesforce needs the same mindset.
“Don’t plan for the future until you have removed and unpacked the baggage on your back.” ― Charles F Glassman
In our last survey, 90% of respondents said their Salesforce has obsolete data. That is a staggering number - and it is coming from organizations of all sizes. (Read about the cost of obsolete data here)
So, what benefits does reducing obsolete data get your organization?
#1. Faster feature delivery, more relevant reporting, and improved user adoption (instead of -> Reduced agility, poor reporting, and usage!)
Imagine browsing through 5 records vs. 50 for account planning and support. Put simply, that is what makes everything faster!
Obsolete data reduction simplifies business processes, tunes-up Salesforce sandbox refreshes - that happen quicker, and lets your reporting runs better and with more relevant data, thus improving user adoption.
#2. Reduced data security risks, storage cost, and technical debt
Every obsolete record creates a multiplier effect when replicated across sandboxes and other environments. Similarly, reducing obsolete data pays dividend with a multiplier effect.
Save on the invisible 'obsolete data tax' that burdens your Org storage, data security, data masking, archiving and back-ups. Limit data in production and directly reduce Org complexity as well, as there are lesser data related business and technical issues to deal with.
#3. Reduced risk and embarrassment of non-compliance and legal risks
By 2023, 65% of the World’s Population Will Have Its Personal Data Covered Under Modern Privacy Regulations.
Data Minimization and Retention is a legal requirement under a number of privacy laws - and reducing obsolete data is the consequence of good minimization and retention practices.
Safeguard your organization from fines and embarrassment due to accidental emails and other outreach to people whose data your organization has no lawful basis to keep.
Essentially, keeping your Salesforce org compliant means that downstream systems such as Marketing Cloud, Pardot, Marketo, Eloqua, Mailchimp etc. are also not storing and processing obsolete data.
#4. Build brand trust and deepen customer relationships
Disney, Sony, Paypal, Apple, Google, Salesforce and every other trusted brand understands that the more they think from their customer's point of view, the larger their market share and premium will be.
By continuing to be custodian of customer's data in Salesforce and other systems, your organization builds the unassailable competitive advantage of brand value and customer loyalty.
Data reduction in Salesforce offers a surprising ROI on brand value, cost and risk reduction, legal and compliance safeguards and better use of your tech investments.
In this article, we covered the benefits of reducing obsolete data in your Salesforce Org.
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Download a copy of our data reduction framework - Download Document