Customer Success Story
CCPA - Data Minimization & Retention
As a strategic business priority, we work hard every day to fight cybercrime, and we also invest heavily in trying to keep our sites and services as secure as possible.
Available in more than 200+ countries around the world, this $200 BN+ company enables consumers and merchants to receive money in more than 100 currencies.
To comply with CCPA, this organization needed to remove client’s data from Salesforce once their relationship had been inactive for a certain period of time. Salesforce does not offer an ‘out of box’ feature to allow automated deletion of records.
Automating this data retention was a key priority for 2020, and thus began the search for a product that can enable them to comply with the law.
Cloud Compliance in Action
Cloud Compliance deletes and anonymizes their old client’s data based on complex business rules that can span across multiple objects. The customer’s IT organization found it easy to do this by creating retention rules in Cloud Compliance based on data retention policies.
The personal information is not only deleted from the records but also removed from all the entities related to it. This ensures that related child records, look-up relationships and unstructured data such as Chatter, Attachments and Files are also removed.
Cloud Compliance has helped them to meet CCPA requirements. The agility of our metadata driven approach means that when their Salesforce object model changes, the retention policies can be easily re-configured in a few clicks. Timely deletion also saves them storage space.