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Customer Success Story

CCPA - Privacy Rights Automation - RTBF, Portability,
OneTrust REST API integration

Floor & Decor is a leading specialty retailer of hard surface flooring, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories at everyday low prices.

Founded in 2000 and headquartered in Atlanta, Floor & Decor is one of Fortune’s 100 fastest-growing companies.

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Challenge

As part of their CCPA compliance initiative, F&D implemented OneTrust Privacy Portal to manage their Data Subject Access Request. Their customer data is managed in Salesforce and needed to be integrated for Portability and Data Erasure requests.

Integrating for specific requirements for personal data Portability and Deletion, they needed an AppExchange package that offered rich APIs and was designed for enterprise grade customers.

Cloud Compliance in Action

Cloud Compliance’s REST and Invocable API’s were ideal for integrating with F&D’s middleware that is based on an Enterprise Service Bus architecture. The request needed to be initiated from OneTrust’s consent portal and address the request in Salesforce.

F&D’s developers were able to use Cloud Compliance’s APIs to initiate Portability and Erasure requests. Our APIs are developed natively and hosted securely on the Salesforce platform, and are designed for scalability and performance.

Results

By using Cloud Compliance’s APIs instead of building a custom integration, F&D reduced its TCO and avoided technical debt.

Cloud Compliance team released two versions specifically with features needed to ensure that F&D was able to deploy in record time.

Get in touch

We strive for a world where every organization can easily enforce the data privacy rights of their customers. We would love to hear about your use cases and find the right solution for you.