Question 1

What is Cloud Compliance?

Accepted Answer

Cloud Compliance is a suite of native Salesforce data privacy and compliance products. We help organizations automate GDPR, CCPA, LGPD, HIPAA, FINRA, and SOC 2 compliance requirements: with every product running as a managed package inside your Salesforce org.

Question 2

How does the Sandbox DataMasker work?

Accepted Answer

DataMasker automatically masks sensitive data when you refresh a Salesforce sandbox. It can process 99M+ records in 24 hours while maintaining relational integrity across objects. It supports formula fields, picklist fields, and checkbox fields that Salesforce's native Data Mask cannot mask.

Question 3

What privacy regulations do you support?

Accepted Answer

GDPR, CCPA/CPRA, LGPD, HIPAA, FINRA, and SOC 2. Our Privacy Rights Automation product handles cross-regulation DSAR workflows: one intake form, one automation, covers all active regulations for a given data subject.

Question 4

How long does implementation take?

Accepted Answer

3 weeks is typical for standard configurations. DataMasker and Privacy Rights Automation both ship with pre-built templates for standard Salesforce objects (Contact, Lead, Account, Case). Custom objects and complex hierarchies add time.

Question 5

Does Cloud Compliance have access to our Salesforce data?

Accepted Answer

No. All products are Salesforce native managed packages. Masking, erasure, and discovery run entirely within your Salesforce environment. Cloud Compliance has zero access to your org's data: we don't even have a mechanism to access it.

Question 6

Does DataMasker work with Salesforce Shield?

Accepted Answer

Yes. DataMasker and Salesforce Shield solve different problems. Shield encrypts data at rest. DataMasker replaces production data with realistic substitutes in sandbox environments. They complement each other: a heavily-encrypted production org still exposes real data in sandboxes without DataMasker.

Question 7

What sandbox types does DataMasker support?

Accepted Answer

DataMasker works with Full Copy, Partial Copy, and Developer sandboxes. Processing speed is 5M records per hour, meaning a Full Copy sandbox with 99M records completes in approximately 24 hours. The masking process maintains relational integrity across related objects and supports all standard and custom field types. Formula fields, picklists, checkboxes, and lookup relationships are all preserved during masking.

Question 8

Can Cloud Compliance handle multiple Salesforce orgs?

Accepted Answer

Yes. Our Multi-Org Privacy & Security Hub provides a single compliance dashboard across multiple Salesforce orgs: useful for enterprise customers with separate Sales Cloud and Service Cloud orgs, or orgs in different geographic regions.

Question 9

Do you offer a trial?

Accepted Answer

Yes. We configure a free trial environment in your Salesforce sandbox with either DataMasker or Privacy Rights Automation, depending on your primary use case. You can run the product against your actual non-production data to see exactly how it masks records, handles deletions, or automates DSAR workflows. No credit card required, and you have full visibility into the product before any commitment.

Question 10

What is the pricing model?

Accepted Answer

Each product is priced independently at $4.99 per Salesforce user per month. You license only the products you need, no forced bundles. If you use both Sandbox DataMasker and Privacy Rights Automation, you pay $4.99 × 2 per user. Volume discounts become available at 500+ users. Standard implementation is included in the subscription, and there are no infrastructure costs since all products run natively on Salesforce.

Frequently Asked Questions

Frequently Asked Questions

Product-specific FAQs

DataMasker FAQs

Data Retention Manager FAQs

Privacy Rights Automation FAQs

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