FAQs

Get your questions on product, technology, licensing, legal & billing answered

Technology & Implementation

Nope. All of our products are 100% native to Salesforce. 

This means that all data processing & storage happens on your Salesforce instance (Org). This ensures that your customer data is in the comfort of your Salesforce security at all timesWe never-ever take your data off-platform for any reason.

Refer to our security narrative for more details.

No. Our products do not allow us any direct access to your data in Salesforce.

We have no way to access your Salesforce instance (Org) unless you explicitly gave us access. We may require you to provide us with a Dev Sandbox (that has no data) for configuring our product and implementation.

Refer to our security narrative for more details.

Yes! You can download our FREE DataMasker from AppExchange

For full functionality and access to our other products, please schedule a demo.

Yes! You can start kicking the tires on most of our products within hours.

However, configuring Cloud Compliance for a go-live depends on the complexity of your requirements & usage of product features.

Licensing & Subscription

Our subscription fee is calculated annually. Check out our Pricing

It depends! 

We either assist customers for no charge or quote an implementation fee separately, based on the product and the complexity of your requirements.

We charge a subscription fee on a per Salesforce user basis. 

A "User" here refers to a Salesforce full license user in your Production Org. We do not count your Communities users. 

For more detail Check out our Pricing

Billing & Payments

Absolutely. We 💜mission-driven organizations that are making our world a better place.

Please refer to our pricing for discount & details. For additional info, please talk with us here.

We accept wire transfers or checks.

It's easy!

Just set up a quick call with us here so that we can understand your requirements and we will send you a quote as soon as possible.

Yes. We can provide a quote in your local currency.

However, for the purposes of billing, all payments are calculated in US dollars.

Legal & Compliance

Yep! You can find it here.

 

Absolutely! Take a look here.

 

Sure, you can download our pre-signed Mutual Non-Disclosure Agreement here. Please send the completed agreement to info@cloudcompliance.app.

 

Yes, you can find our security narrative here.

Yes, we accommodate such changes on a case-by-case basis.

For more information, set up a call with us here.