eu-gdpr1

GDPR

Salesforce solutions for GDPR implementation

Key Considerations

Discover Personal Data

Article 6, 30, 32, 35
Data Inventory,
Record of Processing Activity (ROPA),
Data Privacy Impact Assessment (DPIA)

Automate Data Privacy Rights

Article 12, 15, 16, 17, 18, 19, 20, 21
Right of Access, Rectification,
Erasure (Right To Be Forgotten),
Restriction, Portability, Right to Object,
Self-serve Privacy center

Manage Consent

Article 6, 7, 8, 22
Manage Consent,
Communication Preferences,
Automated Decision making
including Profiling

Minimize Personal Data

Article 5, 32
Data Retention
Automated anonymize and delete

Mask Sandbox Data

Article 32
Pseudonymize or Anonymize Personal Data
to prevent Sandbox induced Data Breach

Manage Policies & Notices

Article 12, 13, 14
Data Processing Transparency - Disclosures,
Notices etc.

Antonina R., EF Education First

A great solution for data privacy management.

I used the CC solution for data privacy management at one of [our projects]. What I especially liked is that where possible it utilizes standard Salesforce objects designed for data compliance management, such as Individual. At the same time it is very flexible and allows international and global companies accommodate different requirements based on country, region, language and other criteria. [...] Once the main setup is completed, it's easy to train the Compliance/Legal and other teams to do certain changes themselves.

Natalia K., Contour design Nordic

Excellent customer experience and great product.

I strongly recommend Cloud Compliance to anyone who needs a comprehensive framework to manage and maintain GDPR related documents & information as well as to those who are in need of a simple and professional tool to exercise data subject rights and to handle retention policy deadlines in Salesforce.

Lucia T., Vera Solutions

Excellent customer experience and great product.

We worked with Cloud Compliance to install and configure their GDPR app for one of our clients. Their team was very helpful and responsive throughout the implementation process.

Andrew M., Clear Choice

Solid CCPA Solution.

[The Cloud Compliance team] made integration very simple. We were looking for a one-touch de-identification/portability utility, and [Cloud Compliance] delivered. I would recommend this product for anyone looking for a quick/easy solution to the CCPA changes.

Sachin K., Slalom

An Excellent tool for CCPA.

This tool helped us become CCPA compliant for salesforce, very easy to setup. [Cloud Compliance] also helped us by providing APIs so we could automate this process.

Rahul G., Entrust

Comprehensive GDPR Solution

I liked that this solution is comprehensive. Allows to create a Data inventory, manages consent and implement Subject access request for Data portability and RTBF. Glad that they have the capability exposed as API and invocable. Invocable comes really handy to implement custom processes. Overall a great solution.

Discover Personal Data

Article 6, 30, 32, 35
Data Inventory, Record of Processing Activity (ROPA), Data Privacy Impact Assessment (DPIA)

Track and inventorize Personal Data across your enterprise. Document data collection and movement both for internal and to 3rd parties.

Assess your organization's posture for GDPR compliance, identify gaps, and mitigate risks. Use our pre-built templates or create custom assessments for your unique requirements.

Learn more about Personal Data Discovery >
Salesforce GDPR implementation, Salesforce GDPR, Salesforce Data protection, Salesforce GDPR compliance, GDPR compliance Salesforce, GDPR in Salesforce
GDPR right to be forgotten, right to be forgotten, data Protection request, Salesforce right to be forgotten, data protection right to be forgotten, GDPR request to be forgotten, Salesforce GDPR implementation, Salesforce GDPR, Salesforce Data protection, Salesforce GDPR compliance, GDPR compliance Salesforce, GDPR in Salesforce

Automate Privacy Rights

Article 12, 15, 16, 17, 18, 19, 20, 21
Right of Access, Rectification, Erasure (Right To Be Forgotten), Restriction, Portability, Right to Object, Self-serve Privacy center

Enable branded self-service request portal for common Subject Access Requests (SAR) for seamless customer care.

Simplify the logging of SARs, verification process, generation and delivery. Support multiple regulatory requirements such as offering different Portability documents for GDPR vs CCPA.

Learn more about Privacy Rights Automation >
consent management in Salesforce, consent management Salesforce, Salesforce consent management
Salesforce data minimization , Salesforce data retention, data retention in Salesforce

Minimize Personal Data

Article 5, 32
Data Retention - Automated anonymize and delete

Minimize data for GDPR compliance and limit breach exposure by reducing your data footprint.

Automate retention policy enforcement in Salesforce with precise control on removal of personal information. Free up Salesforce storage or preserve reporting and others with the flexiblity to Delete or Anonymize records.

Learn more about Data Minimization & Retention >

Manage Policy and Notices

Article 12, 13, 14
Data Processing Transparency - Disclosures, Notices etc,

Manage and update policies in Salesforce for multiple regulations, countries and languages.

Disclose privacy notices across websites, mobile apps and others. Securely collect audit-ready proof of acceptance during customer onboarding and other business processes.

Learn more about Policy & Notice Management >
Salesforce Policy Management, Policy & Notice Management, Policy Management
Salesforce Sandbox Data Masking, Data Masking Salesforce Sandbox, Data Privacy in Salesforce, Sandbox Data Privacy for Salesforce

Mask Sandbox Data

Article 32
Pseudonymize or Anonymize Personal Data to prevent Sandbox induced Data Breach

Protect your organization by masking or erasing sensitive data in your sandboxes.

Automate common tasks and sandbox readiness to ensure data hygeine and business usability of data while staying compliant to GDPR security measures for data processing.

Learn more about Sandbox Data Masker >

Why compliance matters

Ethics

Your customer's privacy is more than a compliance initiative. Privacy is a basic human right that your organizational ethos should align with.

Trust

Building trust in a digital world is difficult enough. Erosion of trust due to unsavory privacy incidents can permanently damage your business.

Embarrassment

Privacy violations are magnified disproportionately in social media. Bad publicity impacts your company's leadership, stock price and financials.

Fines

Many organizations have been penalized for their privacy oversights. Regulatory authorities are scaling up faster than the time you may need to design compliance policies.

FAQ

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What is GDPR?

The General Data Protection Regulation (GDPR) is the European privacy and security law with the goal of safeguarding and protecting the personal data privacy of EU residents. It was approved by the European Union (EU) and put into effect on May 25th, 2018. GDPR imposes Data privacy & security obligations on Organizations that process the personal data of EU residents. The GDPR has cross-border enforcement with harsh penalties that can reach up to 4% of a company’s annual revenues. Companies that have failed to comply with the GDPR have paid fines of millions of euros.
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Does GDPR apply to my organization?

If your Organization collects data related to people in the EU, then you will be required to comply with GDPR, irrespective of where your organization is physically located or registered.

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Does GDPR apply to Non-profits?

Yes.GDPR applies to For-profit & Non-profits entities

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How can I make sure that my Salesforce is GDPR compliant?

CRM systems such as your Salesforce Org may contain personal data of your prospects, customers, employees, and partners. To ensure GDPR compliance, you can standardize, automate and enforce GDPR-specific requirements with Cloud Compliance’s Apps that are available from AppExchange. Some common use cases where Salesforce customers use our Apps include: Generate a personal data inventory and conduct Data Protection Impact Assessments (DPIA) (Use our Personal Data Discovery) Automate Data Portability, Right To Be Forgotten (RTBF), and other Subject Access Requests (SAR) (Use our Privacy Rights Automation) Mask Sandbox Data to Enforce Data Security (Use our Sandbox DataMasker) Drive transparency and audit-readiness in your privacy disclosures (Use our policy & Notice Management) Solve consent fragmentation with an enterprise-wide consent and communication preference repository in your Salesforce org (Use our Consent Management) Orchestrate processing of RTBF & portability DSARs across all Salesforce Orgs (Prod. link)

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What’s the difference between GDPR and CPRA/CCPA?

GDPR is the framework legislation of Europe while CCPA & CPRA are the framework legislations of California.

The essence of both these laws is the same – to protect the data privacy of their respective constituents. GDPR applies to EU residents while CPRA/CCPA applies to Californian residents.

They do differ in terms of their requirements also. Please refer to this short video for additional information.

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Do you have any additional resources?

Data Privacy and Regulation matrix – GDPR CCPA LGPD PDPB.pdf