Omni Channel Marketing

Extend Privacy compliant customer engagement and enable Privacy Rights self-service across
SMS/Text, Social and Salesforce Einstein Chatbot

Key Considerations

SMS/Text

Twillio, SMS 360, Mogli SMS and
other AppExchange texting apps comply with
Communication Preferences and extend
Privacy self-service

Social

Facebook Messenger, WhatsApp, WeChat,
Twitter and other social media apps comply with Communication Preferences and
extend Privacy self-service

Salesforce Einstein Chatbot

Extend interactive chat to self-service for Privacy Rights requests, Disclosure notices, and manage Consent and Communication Preferences with Einstein Chatbot

Antonina R., EF Education First

A great solution for data privacy management.

I used the CC solution for data privacy management at one of [our projects]. What I especially liked is that where possible it utilizes standard Salesforce objects designed for data compliance management, such as Individual. At the same time it is very flexible and allows international and global companies accommodate different requirements based on country, region, language and other criteria. [...] Once the main setup is completed, it's easy to train the Compliance/Legal and other teams to do certain changes themselves.

Natalia K., Contour design Nordic

Excellent customer experience and great product.

I strongly recommend Cloud Compliance to anyone who needs a comprehensive framework to manage and maintain GDPR related documents & information as well as to those who are in need of a simple and professional tool to exercise data subject rights and to handle retention policy deadlines in Salesforce.

Lucia T., Vera Solutions

Excellent customer experience and great product.

We worked with Cloud Compliance to install and configure their GDPR app for one of our clients. Their team was very helpful and responsive throughout the implementation process.

Andrew M., Clear Choice

Solid CCPA Solution.

[The Cloud Compliance team] made integration very simple. We were looking for a one-touch de-identification/portability utility, and [Cloud Compliance] delivered. I would recommend this product for anyone looking for a quick/easy solution to the CCPA changes.

Sachin K., Slalom

An Excellent tool for CCPA.

This tool helped us become CCPA compliant for salesforce, very easy to setup. [Cloud Compliance] also helped us by providing APIs so we could automate this process.

Rahul G., Entrust

Comprehensive GDPR Solution

I liked that this solution is comprehensive. Allows to create a Data inventory, manages consent and implement Subject access request for Data portability and RTBF. Glad that they have the capability exposed as API and invocable. Invocable comes really handy to implement custom processes. Overall a great solution.

SMS/Text

Twillio, SMS 360, Mogli SMS and other AppExchange texting apps comply with Communication Preferences and extend Privacy self-service

Respect customer communication preferences for receiving SMS/Text. Cloud Compliance tracks SMS Opt-in/outs that can be used with AppExchange apps.

Extend customer self-service for Privacy Rights request, Disclosure notices, Consent Management and Identity validation. Build advanced SMS based privacy functionality with Cloud Compliance's APIs.

Salesforce omni channel, Salesforce omni channel routing, omni channel service cloud, Multichannel Marketing Platform
Salesforce omni channel, Salesforce omni channel routing, omni channel service cloud, Multichannel Marketing Platform

Social

Facebook Messenger, WhatsApp, WeChat, Twitter and other social media apps comply with Communication Preferences and extend Privacy self-service

Extend Social outreach to customers for Sales, Support and Marketing based on their Opt-ins. Cloud Compliance makes communication preferences accessible to AppExchange apps for social media.

Allow social media users to do self-service for Privacy Rights request, Disclosure notices, Consent Management and Identity validation. Build advanced SMS based privacy functionality with Cloud Compliance's APIs.

Salesforce Einstein Chatbot

Extend interactive chat to self-service for Privacy Rights requests, Disclosure notices, and manage Consent and Communication Preferences with Einstein Chatbot

Deflect cases and reduce support costs for Privacy related queries from your customers. Cloud Compliance integrates with your Salesforce Chatbot to share Privacy Disclosures, address Privacy questions and requests from of your customers.

The declarative ease of configuring Chatbot enables reduces effort required to update the Chatbot as Privacy posture changes.

Salesforce omni channel, Salesforce omni channel routing, omni channel service cloud, Multichannel Marketing Platform

Why compliance matters

Ethics

Your customer's privacy is more than a compliance initiative. Privacy is a basic human right that your organizational ethos should align with.

Trust

Building trust in a digital world is difficult enough. Erosion of trust due to unsavory privacy incidents can permanently damage your business.

Embarrassment

Privacy violations are magnified disproportionately in social media. Bad publicity impacts your company's leadership, stock price and financials.

Fines

Many organizations have been penalized for their privacy oversights. Regulatory authorities are scaling up faster than the time you may need to design compliance policies.